Softlife Support

For account, subscription, privacy, or technical questions, email hello@christyspace.com. Include the device model and iOS version for technical issues, but please do not email journal entries or other sensitive content.

Account and data

Open Settings in the app to export your data, clear AI memory, remove saved Sanctuary conversations, or permanently delete your account and cloud data.

Subscriptions

Subscriptions are billed and managed through Apple. Use Settings → Apple Account → Subscriptions on your device to change or cancel a plan. If a purchase is not appearing, use Restore Purchases in the Softlife paywall.

Safety

Softlife is not a crisis service. If you are in immediate danger, call your local emergency number. In the United States or its territories, call or text 988 for the Suicide & Crisis Lifeline.

Response time

We aim to respond to support requests within two business days. Privacy and deletion requests may require identity verification.